Pub apologises over ‘absolute joke’ Christmas meal that skipped dessert

An apology was granted to customers who experienced a troubling Christmas Day lunch after everything seemed to go on the festive day.

Hospitality giants Marston's issued a statement after several complaints from diners who had the service from hell when trying to enjoy some Christmas dining.

The chaos was underway after three members of staff failed to show up at the George and Dragon pub, in Meaford, near Stone, in Staffordshire.

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Some of the complaints from customers included waiting too long between courses, being served 'cold' soup, 'Yorkshire puddings that looked like pancakes', 'burnt' stuffing, and the lack of puddings after the kitchen shutting at 4pm.

One customer, Debbie Conway said the experience at the George and Dragon is one she'll never forget.

She told Stoke on Trent Live: "When the main arrived, I had ordered sea bass, it was cold, I had to search for the fish, and there wasn’t enough to make into a fish finger. The prawns were only cooked on one side. No management came to see us – we had to find them."

Claire Trenfield, a fellow customer, added: "We were in the party of 12 that left without waiting for our desserts to be served. It was an absolute joke."

One review posted on TripAdvisor read: "The main meals arrived with a few small bits of turkey, pigs in blankets, burnt stuffing, rock hard vegetables, cold beef gravy for turkey, and no cranberry.

"I partly ate mine because I was starving. We did not wait for the sweets to be served. Other parties in the upstairs dining area had the same experience we had."

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Another reviewer said: "I was ready to start eating the table – and it would probably have been the tastier option. Overcooked veg , a Yorkshire pudding that resembled a slightly puffed-up pancake, and gravy that was just brown water."

Following the backlash, Marston's issued a statement, apologising to the customers who had their Christmas ruined.

A Marston's spokesman said: “We are extremely sorry that our guests had a disappointing time on Christmas Day.


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