Tempers are flaring amongst visitors to a popular beach who claim car park owners have been using "heavy handed" tactics by slapping them with fines for being minutes late back to their vehicles.
Beach-goers enjoying incredible weather as a heatwave hits the UK have been taking to TripAdvisor to rip into the owners of Fraisthorpe beach in East Yorkshire.
The complaints started after the beach's owner introduced an automated parking system in October 2020 because too many people were not paying, HullLive reports.
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Many people have described the parking system as "heavy handed and intimidating" with drivers claiming they have been hit with fines as high as £100.
Reviewer Leagle Alien wrote: "Avoid this beach and all others like it that employ car park operators who prey on unsuspecting drivers.
"There are plenty equally lovely beaches up and down the Yorkshire coast that make for a more pleasant day out."
kellyh538 wrote: "Had our first family holiday with our baby and her first trip to the beach. Had a lovely time exploring the beach and creating lovely memories which have now been ruined with the arrival of a parking charge notice!
"I only wish we had read the reviews before visiting this beach as I would have made sure I recorded our parking.
"To be accused of not paying for parking when you know you have but now unable to defend ourselves 4 weeks later is an absolute joke."
MrsH1962 said: "Paid for parking using contactless, or so I thought!!! Had a lovely walk on the beautiful beach, was back at our car within the hour, shocked to find a month later a £100 parking fine.
"Please make sure your payment has gone through when you pay using your card, beautiful place to visit but unfortunately won’t be coming again. Was a very expensive 1 hour walk."
Peter S said: "Drove elderly mother to Fraisthorpe Beach on the anniversary of my dad's passing to remember fond past times, entry to car park area was necessary as mum is disabled.
"Drove along the beach edge, stopped for possibly 5 mins to reflect, and drove out. We did not get out of the car – too cold and windy anyway for mum.
"Apparently, from driving in to driving out, I was there for 16 minutes – AS THE EXCEL PARKING PCN STATED WHEN RECEIVED THIS MORNING – FINE OF £100!!
"…BE AWARE FOLKS, has tarnished what was a nice day of remembering."
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Excel Parking said: "We cannot comment on each and every complaint made on Tripadvisor as they provide little or no information that we can legitimately investigate.
"We would simply re-iterate that parking at Fraisthorpe beach is controlled by parking compliance cameras, to ensure that all visitors pay the appropriate fee for the use of the car park for the benefit and fairness to all car park users.
"We would state that all signage on site is to ensure that motorists are clearly aware of their obligations and the Terms and Conditions of use for the site.
"Our signage is fully compliant to the requirements of the industry Code of Practice as set out by the International Parking Community."
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